Refunds

We can refund two things straight away, once you’re signed in:

• A double charge. If you were charged twice for the same month, we refund the extra one.
• Your first charge, within 7 days, if no stories have been made since. Your plan goes back to free at the same moment, and everything you made stays.

Choose Get help › Plans, billing & gifts. If either applies, you’ll see a Refund button with the amount. Banks usually show it within 5 to 10 days.

For anything else, tell us what happened in the same place. A person will look at your account.